1. Introduction
POLO SIM ('we', 'us', or 'our') is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our eSIM products.
2. Information We Collect
We may collect personal information such as your name, email address, payment information, device identifiers, and usage data when you register an account, make a purchase, or contact our support team.
3. How We Use Your Information
We use your information to process transactions, deliver eSIM activation codes, provide customer support, send transactional emails, improve our services, and comply with legal obligations.
4. Data Sharing
We do not sell your personal data. We may share information with trusted third-party service providers (e.g., payment processors, eSIM network operators) solely to fulfil the services you requested.
5. Data Retention
We retain your personal data for as long as your account is active or as required to provide services and meet legal obligations. You may request deletion of your data at any time.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing activities. Contact us at privacy@polosim.com to exercise these rights.
7. Cookies
We use essential and analytical cookies to operate our website and understand usage patterns. You can manage cookie preferences via your browser settings or our Cookie Consent banner.
8. Security
We implement industry-standard security measures, including TLS encryption and secure payment gateways, to protect your data from unauthorized access.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website.
10. Contact Us
If you have questions about this policy, please contact us at privacy@polosim.com.